Mission Statement    

 

A distinctive, caring, up-to-date pediatric practice serving the Inland Empire area where the staff loves to work and patients look forward to visiting

 

Distinctive

  • Aesthetically appealing environment for children and their caregivers

  • Compassionate, timely treatment when ill, with focus on education and prevention during well visits

  • Small medical-group atmosphere

 

Caring

  • Nurse line available to help answer any questions or concerns

  • Convenient times available for visits including extended weekday hours

 

Up-To-Date

  • Strong clinical skills and medical knowledge

  • Electronic medical records and office management system

 

Service

  • Community involvement through mothers’ groups, health fairs, and other venues

 

 

Visit Types

Well Visits (also known as “physicals”) 

These visits track the progress of what developmental milestones your child has achieved and outline plans and goals for the next well visit interval. These visits also track their weight and growth to make sure they are physically developing, as they should.  Further, we monitor how you and your child are developing emotionally and can assist with behavior issues or parenting struggles.

 

Sick Visits

From personal experience, we can say that some of the most heart-wrenching times associated with parenting occur when your child is sick. We recognize this and want to help your child get better, easing suffering whenever possible. In order to do that, we reserve some same day sick appointments on a first-come, first-served basis, based on contact with the office.  There will be times when we have no openings and we will be recommending urgent care or emergency services accordingly.

 

Billing

We request that you please make any required payments or co-payments at the time of your visit.

We accept cash, debit, credit, or personal checks. If you have questions regarding your bill, please call our practice billing coordinator at 909-792-8866; option number 3.

 

Insurance

We accept PPO insurance carriers. When you register as a new patient, we will ask for this information so please have your card ready. If your insurance changes or you change carriers, please call our office with the updated information.

 

Financial Policy

Our goal at Garden Pediatrics is to provide and maintain great physician-patient relationships. Letting you know in advance of our financial policies allows for a good flow of communication and ensures that we achieve our goal.

Please click the following button to download our full financial policy. 

 

 

Newborns

We offer a complimentary, in office, pre-delivery visit as you await your new baby. Please call to schedule this visit. During this appointment, you will tour our office and meet with one of our physicians. This time is valuable to discuss how Garden Pediatrics operates, any concerns you may have as well as the health care plan for your newborn. The partnership you build with your pediatrician is amongst the most important, as you care for your newborn, and this visit can help ensure we find a common fit as we work together as a big family.

 

Garden Pediatrics providers have privileges at Loma Linda University Medical Center and Children’s Hospital. The nursery is instructed to notify us within several hours of your baby’s birth so that we can come and see him or her, however we strongly recommend that you proactively notify the hospital of your request to have a Garden Pediatrics physician visit you in the hospital instead of one of their staff hospitalists.

 

If you elect, we offer circumcisions for infant males. This can be done at the hospital or soon afterward in our office. Some health plans do not cover this procedure – in these instances you can pay for the service directly.

 

The birth of a baby is an exciting time for everyone. It can also be a little frightening, especially the first time. Our staff is here to support you and your new child as you navigate this new adventure.

 

Vaccinations

The doctors and staff at Garden Pediatrics are strong advocates for vaccination. We believe that the opportunity to immunize our children is one of the greatest gifts science has given us. We also understand that it is the parents right and responsibility to make medical decisions for their children. In that spirit, we want to be sure you feel encouraged to discuss your questions and concerns with us. If you would like to wait on vaccinations or vaccinate on a different schedule than recommended by the American Academy of Pediatrics (AAP) or Centers for Disease Control (CDC), we require that you schedule a visit with us first prior to any other of your child's appointments so that we can discuss your child's plan of care, immunization and scheduling. We cannot combine other visits with this first vaccination schedule discussion appointment. This visit usually takes approximately 30 minutes, so please plan accordingly.

 

Phone System 

When you call our office you will be prompted to select a department. With our automated phone system we are able to better direct your call. The best solution is to leave a message for the extension you need, as voicemail will be most often returned first.   

 

To ensure the best care for your child, we have a nurse phone line available, 24x7x365.

 

During business hours when you call our office we have a nurse line dedicated to answering your medical questions or concerns. Our staff will listen to your questions, give recommendations or direction, and will send a message to your child’s primary provider to let them know what is going on.  If further action is recommended, the staff will reach out to you with this additional information.

 

During after hours when you call our office, we use an answering service that has nurse triage capabilities.  Often, you will leave a message and they will listen to your message and give you a call back with advice. Each completed call is sent to our office for review the next business day. Our staff will give you a follow-up call during business hours to make sure everything was completed and no further action is necessary. 

 

Photo and Video Policy

It is against company policy for any patient family to record (photo or video) any portion of the medical care portion of any visit.

 

Food and Drink Policy

You may notice that other suites in our building do not allow food or drink inside. However, we do allow your child to have snacks and drinks (if non-spill cup) in our office. Please help us keep our office clean for all of our patients.

 

Lost and Found Policy

Items that are left at Garden Pediatrics with no name or contact info will be kept in a designated lost and found area for a period of 30 days.

101 E. Redlands Blvd. Ste. 106 Redlands, CA 92373  |  Office: 909.792.8866  |  Fax: 909.792.9395  |  customer.service@gardenpediatrics.com