Policies
Appointments
Our team works hard to ensure you have a great experience at Garden Pediatrics. One of our priorities is for your child to be seen at their scheduled appointment time. To help us achieve this, we ask that you arrive at least 15 minutes prior to your appointment time. This allows us time for check-in, weighing, measuring, and vital signs.
To make the check-in process smooth, please do the following with each appointment:
• Arrive 15 minutes prior to your appointment time if your visit is for one patient, 20 minutes prior to your appointment time for 2 children, and 30 minutes prior to your appointment time for 3 or more children
• Bring your insurance and identification cards to the window at check-in
• Copays must be paid at check-in
• If your insurance is not valid, your monthly rate will be raised to the non-insurance rate at time of visit
• If running late, call
If you know in advance that you will be late, place call or text the front desk (909-792-8866) as soon as possible so that we can attempt to find another slot for you. If another time is not available on the same day, we may need to offer an appointment on another day.
No-show fees and cancellation fees will apply to all visits, as applicable. A no-show fee is incurred where no notice is provided. Cancellations occurring within 24 hours of appointment time may also incur a no-show fee. The current no-show fee is $50. All fees are subject to change without notice.
Discrimination
We believe that patients and parents/guardians have the right: to be treated considerately and respectfully regardless of the patient and/or family’s race, religion, sex, sexual orientation, gender identity/expression, cultural background, economic status, education, or illness.
Food & Drink
Please help us keep our office clean and tidy by only brining snacks into the office that will not spill, and placing all trash in the provided receptacles.
HIPAA
Our office is required by law to strictly adhere to all guidelines set forth in the Health Insurance Portability and Accountability Act of 1996. A copy of your rights and privacies is available at any time. Please inquire at the front desk, and a copy will be provided to you. Please direct any questions or concerns to management or your health care provider. We will address them in a timely manner, and to the best of our ability.
Mixed Family Environments
We deliver care to all types of mixed family structures. At times, communicating with all parties can be challenging. In all cases, it is important that you clearly understand how care will be coordinated for your child as well as understanding what resources Garden Pediatrics makes available for you. Garden Pediatrics does not have the resources required to validate the changing environment of court orders and custody changes often occurring with separated parents. Instead, we focus our energy and resources on delivering the best possible care for your child.
VISIT INFORMATION
We often receive requests for information delivered during past visits when the other parent was present, for example, or about when the next visit is scheduled. For your convenience, this information and much more is available through our patient portal.
DISAGREEMENTS BETWEEN PARENTS
It is the job of the doctors and nurse practitioners at Garden Pediatrics to take care of your child. We are concerned with their physical, mental, and emotional health. If we need to meet jointly with both parents, we respectfully ask that this concession is made. We are not trained to, nor do we have the resources to, mediate or be the messengers in communication to all parties. All visits are available to both parents (with unique sign-ins) via our patient portal.
Providers will not call a parent after visits with another parent to discuss the visit.
ADDITIONAL VISITS
We often receive requests for multiple visit requests for the same type of visit to accommodate different parental needs. Garden Pediatrics will accommodate as many visit requests as we are able. Standard copays and deductibles per your insurance plan are applicable. To conserve your resources and ours, we recommend visiting the patient portal where critical care information can be found, such as patient handouts for the visit, visit Exit Notes, and upcoming appointment information.
Photo & Video
It is against company policy for any patient family to record (photo or video) any portion of the medical care of any visit without prior approval from clinical staff.
Vaccinations
The doctors and nurse practitioners at Garden Pediatrics are strong advocate for vaccinations. The opportunity to immunize our children is one of the greatest gifts science has given us. We also understand that it is the parent(s) right and responsibility to make medical decisions for their children. In that spirit, we want to be sure you feel encouraged to discuss your questions and concerns with us.
If you would like to wait on vaccinations or vaccinate on a different schedule than recommended by the American Academy of Pediatrics (AAP), the Center for Disease Control (CDC), and the Advisory Committee for Immunization Practices (ACIP), we require that you schedule a visit with us first, prior to any other of your child’s appointments so that we can discuss your child’s plan of care, immunization, and scheduling.
We cannot combine other visits with the first vaccination schedule discussion appointment. This visit usually takes approximately 20-30 minutes. In accordance with State law, we do not grant vaccine deferrals or exemptions for personal or religious reasons.
Further, any delay letters or exemptions for school require filing through CAIR-ME online and must meet strict medical guidelines for doing, which most people will not meet.